Connect your AI
One address to paste, once. Choose which AI you use and follow the steps. If any of it goes wrong, stop and press the button at the bottom, and one of us will do it for you.
Which AI do you use?
Pick the one you already talk to. You can connect more than one later, and the steps are here whenever you need them.
Do this bit on a computer
Go to claude.ai in a browser, click your name at the bottom left, then Settings, then Connectors, then Add custom connector. The Claude phone app can use a connection but cannot add one yet, so this part needs a laptop.
Paste this address into the box it gives you
That is the only thing you need to copy anywhere. It is the same address for every Havn customer, so there is nothing secret about it: your own site gets picked when you sign in.
Sign in to Havn when it asks
Claude will send you to a Havn page. Use the same email and password you used to get into this dashboard.
Say yes, and choose your website
Claude shows you what it is being allowed to do before anything happens. Approve it and pick thornejoinery.com.
Try it, then pick your phone up
Ask Claude for something small. It should come back, tell you what it changed, and give you a link to undo it. Now open Claude on your phone: the connection is already there and it stays there. You only do the setup once.
Would rather not do this yourself? We will set it up on a call, no charge.
ChatGPT is the awkward one, and it is not your fault. OpenAI only allows outside connections that can change things on its Business, Enterprise and Edu plans, set up by an admin, on the ChatGPT website rather than the phone app. On Free, Plus or Pro it cannot edit your site yet. Claude works on every plan, so if you are not on a work plan, start there and we will tell you the day this changes.
Check which ChatGPT you have
Look at the bottom left of ChatGPT. If it says Business, Enterprise or Edu, carry on. If it says Free, Plus or Pro, stop here: ChatGPT does not yet let an outside connection change anything on those plans, so it could read your website but never edit it. Claude does, on every plan including the free one.
Ask whoever runs your ChatGPT at work
This one is not self-serve. An admin has to switch developer mode on under Workspace Settings › Permissions & Roles, and each admin has to switch it on for themselves.
Create the app and paste the address
In Workspace settings › Apps › Create, paste this, then press Scan Tools.
Sign in to Havn, then say yes
ChatGPT sends you to a Havn page. Use the same login you used to get into this dashboard, approve the connection, and pick thornejoinery.com.
Publish it to the workspace
Workspace settings › Apps › Drafts › Publish. Until someone publishes it, only the admin who made it can use it.
Try it, so you know it worked
Ask ChatGPT for something small. It should come back, tell you what it changed, and give you a link to undo it. Bear in mind this all works on the ChatGPT website, not the phone app.
Not on a Business plan, or not sure? Tell us and we will either go through it with your admin or get you running on Claude in about five minutes.
Check your Google plan first
Gemini only lets you add your own connections on some plans, and Google is still changing which. This is the one step we cannot do anything about, so start here.
Open your connector settings in Gemini
Go to Settings, then Apps. If there is no option to add your own, your plan does not have it yet.
Paste this address into the box it gives you
That is the only thing you need to copy anywhere. It is the same address for every Havn customer, so there is nothing secret about it: your own site gets picked when you sign in.
Sign in to Havn, then say yes
Use the same email and password you used to get into this dashboard, approve the connection, and pick thornejoinery.com.
Gemini is the fiddly one. Tell us and we will check your Google account and do this with you.
You cannot break anything from here. Whichever AI you connect is only ever handed content tools. There is no tool for plugins, themes, settings, users, billing or code, so there is nothing to switch off and nothing for it to get wrong. Ask it to install a plugin and it will tell you that one is for a human.
Connected apps
Everything you have approved. Disconnecting one stops it immediately and leaves the rest working.
| App | Approved by | Last used | |
|---|---|---|---|
| Claude | Rachel Thorne · 4 March | 12 minutes ago | |
| Claude on my phone | Rachel Thorne · 12 February | Yesterday | |
| Claude | Marie Adeyemi · 20 August | 3 days ago |
Status
Everything we watch on your behalf. You should never need to look at this page, which is rather the point.
Your site
Kept up to date by us. Updates run overnight after a backup.
We take a copy of anything before it is changed, and we keep that copy here rather than on your website. If your site itself ever went down, the copies are still ours to put back. That is what makes Undo something you can actually rely on.
Recent edits
Every change your AI has made, newest first. Any of them can be put back exactly as it was, images and layout included. The few that involve a price, or touch several pages at once, wait for you before they go anywhere.
Waiting for you
Held back because it changes a price. Nothing here is live yet.
| When | What changed | Via | |
|---|---|---|---|
| 12 min ago | Price changed to £1,450 Winter Service Plan | Claude |
Done
These went live as they were asked for. Undo puts the page back exactly as it was, images and layout included.
| When | What changed | Via | State | |
|---|---|---|---|---|
| 1 hr ago | Two paragraphs rewritten About us | Claude | Live | |
| Yesterday | New post published, 640 words Five signs your sash windows need attention | Claude | Live | |
| Yesterday | Featured image replaced Oak staircase, Didsbury | Claude | Live | |
| 2 days ago | Alt text written for 9 images Media library | Claude | Live | |
| 4 days ago | Opening hours changed Contact | Claude | Undone | |
| 6 days ago | Page title and description rewritten Bespoke joinery | Claude | Live | |
| 6 days ago | New section added to a page Bespoke joinery | Havn team | By a human |
Ask a human
Changing what is on your site is yours. Changing how it looks or works is ours. If your AI told you something was one for a human, this is where it goes.
What do you need?
Plain English is fine. We will come back with a fixed price before anything starts.
A photo of the problem often explains it faster than words. Drag files here, or:
Photos, screenshots, PDFs, documents. Up to 25MB each.
Fixed price back, usually within a working day.
Your requests
Worked one at a time. Open any of them to carry on the conversation.
How this works
You describe it. No forms full of technical questions.
We send a fixed price, from £45. No hourly rates, no surprises.
You say yes, we build it, usually back the same week.
It waits on a preview link until you are happy with it.
On Havn Unlimited every one of these is included, however many you send. See plans
Booking form on the contact page
Sent 2 days ago · fixed price £180 · nothing goes live until you say so.
We keep getting calls asking whether we can come out on a Saturday, and then we ring back and miss them. Can we have something on the contact page where people just pick a date themselves?
Yes, and it is a small one. We would put a booking form under the map on your contact page, with a date and a time slot, going to your email and onto a calendar you can see on your phone.
£180, fixed. About three working days from the moment you say go. Nothing changes on the live site until you have seen it.
Go ahead. Saturdays only until 4 if that is possible.
Built and sitting on a preview link, so you can fill it in yourself before it goes anywhere near the live site. Have a go on your phone and tell us what feels wrong.
That is spot on. One thing, it let me pick 5:30pm on a Saturday.
Fixed, Saturdays now stop at 4pm. Say the word and it goes live this afternoon.
Account
Who can get to your website, and how you want to hear from us.
Publishing
How changes from your AI reach the live site. Prices and anything touching several pages at once always wait for you, whichever of these you choose.
Changes go live as you ask for them. We tell you afterwards and every one has an undo next to it, so nothing is ever a one-way door. This is how Havn works out of the box.
Nothing goes live until you have looked at it and tapped Publish. Slower, and most people turn it off after a fortnight, but it is there if you would rather start that way.
People
Anyone here can approve changes and ask for work.
Tell me when
We keep this short. No newsletters.
A price or a bulk change needs a look. Email, once a day at most.
Text message as it happens, with a link to undo it.
If we fixed something, you hear about it after the fact.
Getting into WordPress yourself
Havn changes nothing about this. Your logins work exactly as they did.
Billing
Cancel any month. Your site is yours, and we hand it over in one piece if you go.
Your plan
Havn
Havn Unlimited
£599 plus tax, monthly
Everything you have now, plus a development team behind the site. New pages, changes and fixes just get done, worked one at a time, with nothing extra to pay.
You have spent £515 on development in the last three months.